Operations Outsourcing Service
Traditional IT support & maintenance service models take on a more "responsive" approach towards support services, while our Operations Outsourcing Service can help you gradually transition towards a more “proactive” model. Our suite of services of proactive monitoring, and operations and maintenance support services aim to give you peace of mind through Managed IT services such as:
Fault Detection： We will collect, analyze, and store relevant information in regards to a “managed object” to detect faults.
Performance Monitoring： Real-time performance monitoring with KPIs for as CPU, memory utilization, status for priority traffic or services, and many other indicators that can be stored as historical data for analysis and comparison.
Proactive Alerts： Based on an alert strategy, notify administrators of problems or abnormalities with a warning message.
Configuration Backup： Scheduled backups of configuration data for managed objects within the environment can improve stability and security, as well as provide for a way to assess historical data to help find and resolve problems rapidly.
Health Inspection： Regularly scheduled health checks for managed objects, and take action before an issue becomes a problem.
Remote Support： Provide remote troubleshooting and support for managed objects in a secure manner to facilitate rapid response and reduce costs.
Reporting： Provides real-time query of historical data, generate complex statistical reports on demand to support decision-making.
Process Support：Support customer operations and maintenance by providing powerful workflow tools to help streamline your Operations, and improve efficiency.
Our Operations Outsourcing Services can bring value to you such as: making sure your limited resources are put to support your core business, transition your IT staff from a “responsive” approach to “proactive” model, enable your IT department to focus on critical services and applications, increase flexibility in staffing and management, access to new technologies and skills, strengthen your existing IT capabilities, improve and enhance the quality of your IT services, and reduce and control costs.
Tel : 400-820-5-820,800-820-5-820
mail : TAC@eccom.com.cn
web : www.ECCOM.NET.CN
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